Refund Policy
Refund & Returns Policy
Last updated: June 2026
Our Commitment to You
At Flenya, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Returns
You have 14 calendar days to return an item from the date you received it, in accordance with the UK Consumer Rights Act 2015.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Items that have been opened or used
- Items returned after the 14-day return window
- Items damaged due to misuse or improper handling
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original payment method within 5-10 business days.
If your return is declined, we will notify you by email with the reason.
Late or Missing Refunds
If you haven't received a refund after 10 business days:
- Check your bank account again
- Contact your card provider — it may take additional processing time
- Contact your bank directly
- If you have done all of the above and still have not received your refund, please contact us at help@flenya.com
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at help@flenya.com with:
- Your order number
- A photo of the damaged or incorrect item
We will resolve the issue as quickly as possible at no additional cost to you.
How to Start a Return
To initiate a return please contact us at:
Please include:
- Your full name
- Order number
- Reason for return
- Photo of the item if damaged
Contact Us
If you have any questions about our Refund Policy please contact us:
Email: help@flenya.com Website: flenya.com