Privacy Policy

Privacy Policy

Last updated: June 2026

1. Introduction

At Flenya, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website at flenya.com or make a purchase from us.

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you confirm that you have read and understood this Privacy Policy.

2. Who We Are

Store Name: Flenya Website: flenya.com Contact Email: help@flenya.com

We are the data controller responsible for your personal data.

3. What Data We Collect

We may collect and process the following personal data:

Personal Identification Data:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Payment Data:

  • Payment information processed securely by our payment providers
  • We do not store any card details on our servers

Technical Data:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Cookies and tracking data

Transaction Data:

  • Details of products purchased
  • Order history
  • Payment and delivery information

Communication Data:

  • Emails and messages you send us
  • Customer support interactions

4. How We Collect Your Data

We collect your data through:

  • Direct interactions — when you create an account, place an order or contact us
  • Automated technologies — cookies, server logs and tracking tools when you browse our website
  • Third parties — payment processors, delivery partners and analytics providers

5. How We Use Your Data

We use your personal data for the following purposes:

Purpose Legal Basis
Processing and fulfilling your orders Contract performance
Sending order confirmations and updates Contract performance
Processing payments securely Contract performance
Responding to customer enquiries Legitimate interests
Sending marketing emails (with consent) Consent
Improving our website and services Legitimate interests
Complying with legal obligations Legal obligation
Preventing fraud and abuse Legitimate interests

6. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you emails about:

  • New products and collections
  • Promotions and special offers
  • News and updates from Flenya

You can unsubscribe from our marketing emails at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any marketing email
  • Contacting us directly at help@flenya.com

We will never sell your personal data to third parties for marketing purposes.

7. Sharing Your Data

We may share your personal data with the following trusted third parties:

Payment Processors:

  • Stripe, PayPal and other payment providers to process your payments securely

Delivery Partners:

  • Shipping carriers and fulfilment partners to deliver your orders

Technology Providers:

  • Shopify — our e-commerce platform
  • Analytics providers to help us understand how our website is used

Legal Authorities:

  • When required by law or to protect our legal rights

All third parties are required to handle your data securely and in accordance with UK GDPR.

8. Cookies

We use cookies and similar tracking technologies on our website. For full details please refer to our Cookie Policy.

You can control your cookie preferences through your browser settings or our cookie consent tool.

9. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with our legal obligations
  • Resolve disputes and enforce our agreements

Typically we retain customer order data for 7 years in compliance with UK tax and accounting requirements.

10. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

Right Description
Right of Access Request a copy of your personal data
Right to Rectification Request correction of inaccurate data
Right to Erasure Request deletion of your personal data
Right to Restriction Request restriction of processing
Right to Portability Receive your data in a portable format
Right to Object Object to processing of your data
Right to Withdraw Consent Withdraw consent at any time

To exercise any of these rights please contact us at help@flenya.com

We will respond to all legitimate requests within 30 days in accordance with UK GDPR requirements.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access
  • Accidental loss or destruction
  • Unlawful processing

All payment transactions are encrypted using SSL technology.

However, please note that no method of transmission over the internet is 100% secure.

12. International Data Transfers

As we use international service providers such as Shopify, your data may be transferred outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place in compliance with UK GDPR.

13. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at help@flenya.com

14. Third Party Websites

Our website may contain links to third party websites. This Privacy Policy applies only to our website. We encourage you to read the privacy policies of any third party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

16. How to Complain

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK supervisory authority for data protection:

Website: ico.org.uk Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us first at help@flenya.com

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data please contact us:

Email: help@flenya.com Website: flenya.com